FREQUENTLY ASKED QUESTIONS
Orders & Delivery
How long does delivery take?
Orders are processed within 1 to 2 business days. Delivery inside Egypt usually takes 2 to 5 business days after processing. Courier delays or an incorrect address may affect delivery time.
Do you deliver across Egypt?
Yes. NRICH delivers across Egypt. Shipping availability and fees are confirmed at checkout based on your address.
How can I track my order?
You will receive a tracking number once your order has shipped. If you have not received it after the processing period, contact support@nrichstore.com with your order number.
Can I change or cancel my order?
Contact support@nrichstore.com as soon as possible with your order number. We will try to help before the order ships, but changes or cancellation cannot be guaranteed after fulfilment begins.
Sizing & Products
How do I choose the right size?
Open the size guide on the product page and compare the listed measurements with an item that fits you well. Check the product fit note before choosing.
Where can I find the size guide?
The size guide appears on each product page near the size selector. If a guide is missing, contact support@nrichstore.com before ordering.
Are Nrich products true to size?
Fit varies by product. Each product page should state whether the style is slim, athletic, regular, or oversized. Use the size guide and model details for the most accurate choice.
How should I care for my Nrich products?
Always follow the garment care label. For most performance pieces, wash inside out in cold water with similar colours, avoid fabric softener, and air dry to help protect the fabric and print.
Returns & Exchanges
Can I exchange an item?
Yes. Eligible items can be exchanged within 14 days of delivery. Items must be unworn, unwashed, in original condition, with all tags and original packaging intact. Sale items are exchange only unless defective.
How long do I have to request an exchange?
You have 14 days from the delivery date to submit an eligible request.
What condition must the item be in?
The item must be unworn, unwashed, and in its original condition. All tags and original packaging must be intact. Items damaged through misuse and marked final-sale or clearance items are not eligible unless stated otherwise.
How do I start an exchange?
Email support@nrichstore.com with your order number, the item you want to return or exchange, and the reason. Approved refunds are processed within 5–10 business days after the item is received and inspected. Shipping fees are non-refundable unless the item is defective.